Welcome to swiftofficeshift (accessible via www.swiftofficeshift.com). These Booking Terms & Conditions (“Booking Terms”) govern all bookings, reservations, quote requests, and scheduling of on-site office relocation services conducted through our website or direct communication.

By making a booking or submitting a deposit/payment with swiftofficeshift, you agree to abide by these Booking Terms, our Terms of Service, and our Privacy Policy.

1. Service Provider Details

swiftofficeshift operates as an independent service provider located in the United Kingdom, offering customized on-site office relocation and physical workspace transition management exclusively for commercial clients across Europe.

• Brand Name: swiftofficeshift
• Website: www.swiftofficeshift.com
• Email: moderator@swiftofficeshift.com
• Phone: +44 20 8656 9558
• Address: Mitcham Road, Croydon, Greater London, CR0 3JN, United Kingdom

2. Booking Process & Order Confirmation

• Quote Request & Booking Submission: Clients can request relocation estimates or select service slots via www.swiftofficeshift.com or by contacting moderator@swiftofficeshift.com.
• Booking Requirements: To confirm a reservation slot, clients must provide complete moving parameters (origin and destination addresses, floor access, elevator status, inventory scope) and complete required deposit or service payments.
• Confirmation Notice: A booking is officially confirmed only when swiftofficeshift issues a written email confirmation detailing the scheduled date, allocated resources, and service scope.

3. One-Time On-Site Service & Delivery Terms

• Nature of Service: All office relocation bookings constitute one-time, professional on-site services. These are non-recurring transactions and do not involve physical parcel shipping.
• Absence of Postal Tracking Numbers: Because our service is performed directly on-site by physical logistics and moving personnel, no physical carrier or logistics tracking numbers are issued. Confirmation of service completion is documented through on-site service sheets and direct email sign-offs.
• Digital Planning Materials Waiver: Where immediate digital preparation materials, moving planners, or instant schedule allocations are accessed prior to the physical move:
  • Explicit Notice: Once digital content or immediate service performance has commenced, the user explicitly acknowledges and waives their 14-day right of withdrawal / right to cancel without reason under applicable UK and European consumer laws.

4. Payment Terms & Stripe Security

All online payments, deposits, or total service charges for bookings are processed securely via Stripe (Stripe Payments Europe, Ltd. / Stripe, Inc.).

• Payment Methods: We accept major credit/debit cards and supported electronic payment channels handled securely by Stripe.
• PCI Compliance: Transaction data is transmitted via encrypted channels meeting PCI-DSS Level 1 security standards. swiftofficeshift does not store or process sensitive cardholder payment credentials on its servers.
• Currency & Fees: All prices quoted are in the agreed currency (GBP/EUR) at the time of booking confirmation, with no hidden administration fees.

5. Client Preparation & Site Access Responsibilities

To ensure the timely and safe execution of scheduled relocations, the client agrees to:

• Accurate Scope Details: Ensure all provided inventory levels, heavy item counts, and site dimensions are accurate.
• Site Access & Permits: Secure all required parking permits, loading bay clearances, building access codes, and elevator management authorizations at both origin and destination addresses prior to arrival.
• Representative On-Site: Designate an authorized representative to be present at both locations during the execution of the move to sign off on loading and unloading sheets.

6. Rescheduling & Cancellation Policy

• Rescheduling: Clients may request to reschedule a confirmed booking up to 48 hours prior to the agreed execution time without penalty, subject to slot availability.
• Cancellations: Cancellation requests must be sent in writing to moderator@swiftofficeshift.com. Refund eligibility depends on the notice period provided relative to the scheduled performance date, as set out in our Refund Policy.

7. Compliance with UK & European Regulations

Our booking procedures comply with applicable United Kingdom and European Union legal frameworks, including the UK Consumer Rights Act 2015 and the EU Consumer Rights Directive (Directive 2011/83/EU).

8. Contact Us

For booking adjustments, custom quotes, or inquiries regarding these Booking Terms, please reach out to us directly:

• Brand Name: swiftofficeshift
• Website: www.swiftofficeshift.com
• Email: moderator@swiftofficeshift.com
• Phone: +44 20 8656 9558
• Address: Mitcham Road, Croydon, Greater London, CR0 3JN, United Kingdom