At swiftofficeshift (accessible via www.swiftofficeshift.com), we strive to deliver reliable, high-quality on-site office relocation services to our commercial clients across Europe. This Cancellation & Refund Policy outlines the terms and conditions regarding service cancellations, refund requests, and chargeback prevention, in compliance with UK and European consumer protection laws and Stripe merchant guidelines.

1. General Overview & Nature of Service

swiftofficeshift provides customized, one-time on-site office relocation and physical workspace moving management.

• One-Time On-Site Execution: Our services are performed on location on scheduled dates. They do not involve physical parcel shipping, physical product fulfillment, or postal carrier tracking numbers.
• Service Confirmation: Proof of delivery and service execution is recorded via written email confirmations and digital on-site completion sign-offs.

2. Right of Withdrawal & Digital Deliverables Notice

In accordance with the United Kingdom Consumer Rights Act 2015, the Consumer Contracts Regulations 2013, and the European Union Consumer Rights Directive (Directive 2011/83/EU):

• Immediate Digital Execution / Planning: Where immediate digital services (such as instant moving planner tools, immediate schedule lock-ins, or custom layout execution files) begin upon booking:
  • Explicit Notice: Once digital content or immediate service performance has commenced with your consent, you explicitly acknowledge and waive your 14-day statutory right of withdrawal / cancellation.
• Fixed-Date On-Site Services: On-site physical relocation services reserved for a specific execution date are exempt from standard 14-day statutory cancellation rights under fixed-date service provision exemptions once the notice windows below have passed.

3. Order Cancellation & Rescheduling Windows

If you wish to cancel or reschedule a confirmed office relocation booking, you must submit a written request via email to moderator@swiftofficeshift.com.

Refund eligibility depends on the notice period provided prior to the agreed relocation execution time:

• More than 7 days notice: Full refund (100% of the deposit/booking amount paid).
• Between 48 hours and 7 days notice: Partial refund of 50% of the total booking fee (50% retained to cover operational resource allocation and scheduling costs).
• Less than 48 hours notice: Non-refundable (0% refund). Due to crew scheduling, equipment lock-ins, and transport allocation, bookings cancelled within 48 hours of execution cannot be refunded.
• Rescheduling: Bookings can be rescheduled free of charge if requested at least 48 hours prior to the scheduled start time, subject to slot availability.

4. Refund Eligibility & Process

Refunds are granted under the following specific circumstances:

• Cancellation Within Eligible Timelines: Cancellations made within the eligible notice periods outlined in Section 3.
• Provider Non-Performance: In the rare event that swiftofficeshift is unable to perform the scheduled service due to unforeseen operational constraints or force majeure events, a 100% full refund will be issued immediately.
• Double / Duplicate Payment: Any technical overcharges or duplicate billing caused by system error will be fully refunded.

How to Request a Refund:

1. Contact us by email at moderator@swiftofficeshift.com with your booking reference number and reason for cancellation.
2. Our team will review your request and respond within 24 hours.

5. Refund Method & Processing Timelines

• Payment Method: All approved refunds will be credited back to the original payment method used during checkout via our payment processor, Stripe.
• Processing Time: Once a refund is authorized by us, Stripe typically processes the transaction back to your bank account or card issuer within 5 to 10 business days.
• No Extra Fees: We do not charge administration fees for processing legitimate eligible refunds.

6. Payment Security & Stripe Compliance

• Payment Security: Payments are processed securely via Stripe adhering to PCI-DSS Level 1 compliance.
• Disputes & Chargebacks: We encourage clients to contact us directly at moderator@swiftofficeshift.com to resolve any billing issues, schedule changes, or service concerns. We are dedicated to fair resolutions and aim to address all concerns within 24 hours.

7. Contact Information

For any questions regarding cancellations, rescheduling, or refund requests, please contact us directly:

• Brand Name: swiftofficeshift
• Website: www.swiftofficeshift.com
• Email: moderator@swiftofficeshift.com
• Phone: +44 20 8656 9558
• Address: Mitcham Road, Croydon, Greater London, CR0 3JN, United Kingdom